Refund & Returns Policy

Last updated: October 15, 2026

1. Introduction

At ELARYA JEWELRY, customer satisfaction, transparency and trust are essential. This policy explains our return, cancellation, exchange and refund procedures while preserving all rights provided by applicable consumer protection laws.

2. Your 14-Day Right of Withdrawal

Consumers protected by EU distance-selling rules generally have the right to withdraw from an eligible purchase within 14 calendar days after receiving the goods, without providing a reason.

For orders delivered in separate shipments, the withdrawal period generally begins after receipt of the final item.

To exercise this right, you must send us an unequivocal statement communicating your decision before the withdrawal period expires.

Email: support@elaryajewelry.com.

Statutory exceptions may apply, including to certain genuinely personalised products.

3. How to Request a Return

To arrange a return, please contact our customer support team. We recommend including your name, order number, email address and the items concerned.

We will provide the appropriate return instructions and return address.

Please do not send returns to our listed commercial address without confirmation that it is authorised to receive returned goods.

A customer exercising a statutory withdrawal right may use any clear, unequivocal statement; use of our suggested procedure is not mandatory.

4. Condition of Returned Items

Customers may inspect goods to establish their nature, characteristics and functioning, as they reasonably could in a physical shop.

We recommend returning items with their original packaging and accessories where possible.

Under applicable law, customers may be responsible for diminished value resulting from handling beyond what is necessary for such inspection.

Missing original packaging alone does not automatically eliminate a statutory withdrawal right.

5. Return Shipping Deadline

Following a valid withdrawal under EU law, goods must generally be sent back without undue delay and within 14 calendar days after notifying us of withdrawal.

The deadline is met if the items are dispatched before the period expires.

6. Return Shipping Costs

For change-of-mind returns, customers are responsible for direct return shipping costs where permitted by applicable law and where this responsibility was properly disclosed before purchase.

For defective, incorrect or non-conforming goods, we will bear the necessary costs required by applicable consumer protection laws.

No administrative cancellation penalty will be charged for exercising a statutory withdrawal right.

7. Personalised Jewellery

Certain jewellery items are manufactured or clearly personalised according to individual customer specifications, such as engraved names, initials, dates or messages.

Under applicable EU law, goods made to the consumer's specifications or clearly personalised may be excluded from the standard 14-day change-of-mind withdrawal right.

This exception only applies where the legal requirements are satisfied. Selecting a standard catalogue option does not automatically qualify a product as clearly personalised.

Defective, incorrect or non-conforming personalised goods remain protected by statutory consumer rights.

Different mandatory rules may apply in other countries.

8. Earrings and Hygiene-Related Exceptions

A hygiene-related exception to withdrawal may apply only where the specific statutory conditions are satisfied, such as certain sealed goods that are unsuitable for return for genuine health protection or hygiene reasons after unsealing.

Opening ordinary packaging or trying on jewellery does not automatically remove withdrawal rights.

Statutory remedies for faulty goods remain unaffected.

9. Defective, Damaged or Incorrect Products

If you receive an incorrect, damaged or defective product, contact us at support@elaryajewelry.com with your order details and a description of the issue.

Photographs may assist our investigation but are not an absolute condition for exercising statutory rights.

Where goods do not conform to the contract, customers are entitled to the remedies available under applicable law, which may include repair, replacement, price reduction or contract termination and refund.

10. Legal Guarantees

Consumers in the European Union generally benefit from a minimum two-year statutory legal guarantee for new goods, subject to applicable national legislation.

This legal guarantee applies independently of any optional commercial warranty.

Statutory rights for defective or non-conforming products will not be restricted by this policy.

11. Refund Processing

For a valid withdrawal subject to EU rules, we will reimburse the amounts legally due without undue delay and no later than 14 days after receiving your withdrawal notification.

Where legally permitted, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will normally be issued using the original payment method, unless otherwise expressly agreed without additional cost to the consumer.

Any original standard delivery charges legally required to be reimbursed will be included. Our standard shipping service is free, so normally no initial shipping charge is payable.

The time for funds to appear in your account may vary depending on the payment provider.

12. Exchanges

Customers may contact us to request a voluntary exchange for a different size, model or finish. Availability and any lawful conditions will be confirmed by our support team.

Voluntary exchanges do not replace statutory withdrawal or legal guarantee rights.

13. Sale and Promotional Items

Items purchased during promotional campaigns retain the statutory withdrawal and legal guarantee rights that apply to them.

A discount does not automatically make an item non-returnable.

14. Promotional Gifts

Where a promotional gift is supplied with an order, applicable and previously disclosed promotional conditions may govern its return when the original purchase is cancelled.

Such conditions will not impose unlawful penalties or restrict statutory rights.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will review the status of the order and applicable legal rights.

Orders already dispatched may be subject to the relevant return process. Clearly personalised products may be subject to lawful withdrawal exceptions.

16. Undelivered Orders

If your order is not delivered within the agreed or legally applicable timeframe, please contact us. Remedies for non-delivery will be provided in accordance with applicable law.

17. International Consumer Rights

Customers retain mandatory consumer protections applicable to their purchases, including rights under EU, UK, Brazilian and other relevant national legislation where applicable.

For example, Brazilian law may provide a seven-day withdrawal right for qualifying distance purchases. EU exceptions for personalised goods do not automatically apply in Brazil.

Where mandatory law grants greater protection than this policy, that law prevails.

18. Withdrawal Form

You may use the following model to notify us of withdrawal, but its use is optional.

To: ELARYA JEWELRY
Email: support@elaryajewelry.com

I hereby notify you that I withdraw from my contract of sale for the following goods:

Product(s): __________________________
Order number: _______________________
Order date: _________________________
Date received: ______________________
Customer name: _____________________
Customer address: __________________
Date of notice: _____________________

Signature (only if submitted on paper): __________________

19. Contact Information

ELARYA JEWELRY
Spyrou Kyprianou Avenue 14, Office 1
Lemesos (Limassol), 3070, Cyprus
Email: support@elaryajewelry.com