Shipping & Delivery Policy

Last updated: October 15, 2026

1. Introduction

At ELARYA JEWELRY, we are committed to providing a reliable, secure, and transparent international shopping experience.

This Shipping & Delivery Policy explains our shipping methods, processing times, delivery estimates, shipping fees, order tracking, customs procedures, and customer rights.

We strive to prepare every order with care and deliver our jewellery safely, while respecting applicable consumer protection laws.

2. International Shipping

ELARYA JEWELRY offers international shipping to countries and regions supported by our online store, including destinations throughout Europe and other international markets.

Customers can select from the available shipping methods during checkout.

Shipping availability may depend on the destination country, local regulations, customs restrictions, and logistics conditions.

3. Shipping Methods and Rates

We offer two international shipping options:

Shipping Method	Shipping Cost	Estimated Transit Time
Standard Shipping	FREE	7–20 business days
Express Shipping	$4.99 USD	5–20 business days

Standard Shipping — FREE

We offer free standard international shipping on all eligible orders, with no minimum purchase requirement.

Estimated transit time: 7–20 business days after dispatch.

Express Shipping — $4.99 USD

Customers may choose our optional Express Shipping service for an additional fee of $4.99 USD, where available.

Estimated transit time: 5–20 business days after dispatch.

Express Shipping offers an earlier estimated delivery window, but delivery by a particular date is not guaranteed unless expressly agreed during checkout.

The Express Shipping fee is charged only when the customer actively selects this shipping option.

All available delivery methods, costs, and estimated timeframes will be presented before completing the purchase.

4. Order Processing Time

After payment confirmation, orders are prepared for shipment.

Our standard processing time is 1–3 business days.

Processing includes:

• Payment and order verification.
• Product preparation and quality checks.
• Packaging and shipment organisation.
• Transfer to the shipping carrier.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next business day.

Personalised jewellery may require additional production time. Any additional timeframe will be disclosed before checkout.

5. Total Estimated Delivery Time

The following estimated timeframes include normal order processing and international transit:

Shipping Method	Processing	Transit	Total Estimate
Standard Shipping	1–3 business days	7–20 business days	8–23 business days
Express Shipping	1–3 business days	5–20 business days	6–23 business days

Delivery estimates may vary depending on the destination, carrier operations, customs clearance, and other relevant circumstances.

The applicable delivery timeframe will be clearly communicated and agreed upon before the order is completed.

For consumers protected by European Union law, where no different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days following the conclusion of the contract.

Estimated delivery times do not limit statutory rights where an agreed delivery deadline is not met.

6. Free Shipping Conditions

Free Standard Shipping is available for all orders placed to destinations supported by ELARYA JEWELRY.

There is no minimum order value required.

Choosing Express Shipping is optional and involves the additional fee displayed at checkout.

Free shipping refers to the standard transportation service and does not automatically include import duties, customs charges, or taxes that may apply to an international shipment.

7. Order Confirmation

After placing an order, customers will receive an order confirmation by email.

This confirmation may include:

• Order number.
• Purchased products.
• Order total.
• Selected shipping method.
• Shipping address.
• Other relevant transaction details.

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

8. Order Tracking

Once your order has been dispatched, tracking information will be provided whenever the selected shipping service supports tracking.

Customers may receive a tracking number through email or the order tracking features available on our website.

Tracking information may take some time to become active after dispatch.

Tracking updates may include shipment preparation, international transportation, customs processing, arrival in the destination country, and final delivery.

If tracking information is unavailable or appears unusually delayed, please contact our support team.

9. Customs Duties and Import Taxes

International orders may be subject to customs inspections, import duties, value-added tax (VAT), local taxes, or customs clearance procedures.

These requirements depend on factors including the destination country, the origin of the goods, and the applicable import regulations.

Where taxes and duties are included in the final purchase price, this will be communicated before checkout.

Where additional charges may legally be payable by the recipient, the relevant information will be disclosed as required by applicable law.

ELARYA JEWELRY will comply with tax collection, disclosure, and other obligations legally assigned to the seller.

Customers may need to provide reasonable documentation requested by customs authorities to facilitate delivery.

10. Delivery Delays

Although we work to meet our estimated delivery times, unexpected circumstances may occasionally affect shipping.

Possible causes include:

• Customs inspections and clearance procedures.
• Severe weather conditions.
• Transportation disruptions.
• Public holidays.
• Carrier operational difficulties.
• Extraordinary events beyond reasonable control.

If a significant delay occurs, we will seek to provide updated information and an appropriate solution.

Where an agreed or legally applicable delivery deadline is not met, customers retain their statutory rights.

Depending on the circumstances and applicable law, these rights may include requesting delivery within an additional reasonable period, terminating the contract, and receiving a refund.

Where a delivery date was essential under applicable law, the consumer may be entitled to terminate the contract without granting an additional delivery period.

11. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details during checkout.

Please verify:

• Recipient's full name.
• Street address and building number.
• Apartment or unit number, where applicable.
• City and region.
• Postal code.
• Destination country.
• Contact telephone number, when required for delivery.

If you notice an error, please contact us as soon as possible.

Changes requested after dispatch may depend on the shipping carrier's capabilities.

Any additional costs arising from incorrect information will only be charged where legally permitted and properly disclosed.

12. Personalised Jewellery Orders

Some ELARYA JEWELRY products are customised using names, initials, dates, engravings, or other information supplied by the customer.

These products may require additional preparation or production time.

Any additional timeframe will be disclosed before purchase.

Customers should carefully review their personalisation details before completing an order.

If you discover an error, contact our support team immediately. The possibility of correcting a personalised order may depend on its production status.

Statutory consumer rights concerning faulty or non-conforming products remain unaffected.

13. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur for logistical reasons or differences in product preparation times.

Where available, separate tracking numbers may be provided.

Separate shipments will not result in additional shipping charges beyond those expressly agreed during checkout.

14. Lost or Undelivered Packages

If an order has not arrived within the applicable delivery period, customers should contact our support team.

We will investigate the shipment with the relevant carrier and seek an appropriate resolution.

Where an order is confirmed lost or the seller fails to fulfil its delivery obligations, customers will receive the remedies required by applicable consumer protection law.

These may include replacement or reimbursement, depending on the circumstances and the customer's legal rights.

Under applicable EU rules, the risk of loss or damage generally remains with the seller until the customer, or a designated third party other than the carrier, physically receives the goods, subject to statutory exceptions.

15. Damaged Packages

If your order arrives damaged, please contact ELARYA JEWELRY customer support.

We recommend providing:

• Your order number.
• A description of the damage.
• Photographs of the product and packaging, when available.

Photographs may help us investigate the issue, but their absence does not automatically remove statutory consumer rights.

Where goods are damaged or otherwise fail to conform to the contract, we will provide the remedies required by applicable law.

16. Failed Delivery Attempts

Shipping carriers may make additional delivery attempts or offer collection from an authorised pickup location.

Customers should follow reasonable carrier instructions necessary to receive their orders.

If a package is returned to the sender, our team will review the circumstances and provide information about the available solutions.

Additional reshipping costs will only be charged where legally permitted and properly disclosed.

17. Order Cancellations

Customers wishing to cancel an order should contact us as soon as possible at support@elaryajewelry.com.

Cancellation requests will be reviewed according to the order status and applicable consumer rights.

Orders that have already been dispatched may be subject to the procedures described in our Refund & Returns Policy.

Products made to individual customer specifications may be subject to legally recognised exceptions to withdrawal rights in certain jurisdictions.

Mandatory rights concerning defective products and failed delivery remain unaffected.

18. Shipping Fees and Refunds

Refunds involving shipping charges will be handled in accordance with applicable consumer protection laws.

For eligible withdrawals governed by EU rules, customers are generally entitled to reimbursement of the original standard delivery charge, where one was paid.

If a customer selected Express Shipping instead of the least expensive standard shipping option, the additional express delivery fee may be excluded from a change-of-mind withdrawal refund where legally permitted.

Because our Standard Shipping is free, the original standard shipping charge is normally zero.

Nothing in this section limits a customer's rights to recover shipping charges or other payments where required by law due to non-delivery, non-conforming goods, or another contractual breach.

19. Consumer Protection and Applicable Law

ELARYA JEWELRY respects the mandatory consumer protection laws applicable to international ecommerce transactions.

For European Union consumers, relevant provisions of Directive 2011/83/EU and applicable national implementing legislation govern delivery obligations, shipping disclosures, and the passing of transport risk.

Consumers in other jurisdictions retain the mandatory rights applicable to their purchases.

No provision of this Shipping & Delivery Policy is intended to exclude or restrict rights that cannot legally be waived.

20. Changes to This Policy

ELARYA JEWELRY may update this policy to reflect changes in shipping services, operational processes, or legal requirements.

Updated versions will be published on our website with the relevant revision date.

Changes will not improperly alter the contractual conditions of existing orders.

21. Contact Information

For questions about shipping methods, delivery times, tracking, customs procedures, or order-related issues, please contact us:

ELARYA JEWELRY

Spyrou Kyprianou Avenue 14, Office 1
Lemesos (Limassol), 3070
Cyprus

Customer Support:
support@elaryajewelry.com

We are committed to providing a transparent, reliable, and enjoyable international shopping experience.

ELARYA JEWELRY — Elegance in Every Detail.